Any part that is either worn beyond our standards, or any part that is dangerous in any way will be replaced. We will use either new parts or good quality used parts from our large stock..

Attention to detail is important here. Each area of the bike is inspected, and every bike goes through a process containing over 30 check points. A final independent second check is carried out followed by a test ride to ensure bikes we place in the shop are ready to ride. For a sustainable future we want our bikes to last. We see bikes we have sold appear across the globe; they are often re-donated to be refurbished and sold again.

All bikes are cleaned but we concentrate on the bikes being mechanically sound rather than having pristine paintwork. A few minor paint chips and scuffs are to be expected and won’t affect a bike’s performance or longevity.

Our prices can start from as little as £20 for a child’s bike, but can, depending on the bike, cost much more. Our average bike price has continued to remain at approximately £140. The price we set depends on the donated bike and can consider the bike’s price when new, the current market price, its age, or condition.

Yes, volunteers refurbish bikes to the standard expected of the bike industry. Volunteers are at the core of our charity, and many have worked with our staff mechanics to achieve professional bike mechanic certification. Our mechanics will mentor volunteers; they provide training, support, and feedback so that we can continually improve their skills and confidence. Many of our volunteers will also provide the same mentor role to those who are newer and less experienced.

Yes, we want customers to bring bikes back for servicing. With time, even the best built bike needs a safety check, adjustment, or worn-out parts replaced. How often will depend on mileage and riding conditions.

Yes, this is an essential RyB activity. We are accredited to offer Velotech courses at bronze, silver and gold levels. The courses are also open to volunteers after three months “on the job training” at RyB.

RyB is a non-profit making charity relying on volunteers, bike donations, financial donations, and grants. However, our bike sales are essential to cover charitable activities, pay salaries, buy parts and cover running costs.

We don’t buy bikes. All of our bikes have been donated.

We don’t offer part exchange but you can donate your old bike if you wish to.

Sorry, we don’t have the capacity to deliver bikes at the moment.

We have volunteers who are willing to collect bikes on our behalf but it is dependent on your location and their availability. Use the Contact Us page to get in touch to discuss. If you live in Hexham, please contact Nigel Barns to drop off your bikes (07711705125). If you live in Berwick, please contact Jim Blythe (01289382442). If you live in Saltburn, near Redcar, please contact David Craddock (0777925253). 

It’s very rare that we have an electric bike for sale.

We can fix the mechanical components but not the electrics. Please call to discuss with a mechanic before bringing your bike in.