We are currently recruiting for a full-time Store Manager to join our team at our Byker shop
This role is a well-established store manager role for our main site and HQ – Byker. Based within the shop, the role will be hands-on, including on the tools, serving customers and line managing mechanics and volunteers across the site. It will also involve the coordination of outreach with the Charitable Operations Manager.
Role responsibilities
- Oversee and manage retail, volunteer and charitable operations in Byker
- Oversee workshop working environment (cleanliness, H+S, layout, workflow planning)
- Set quality standards for repairs, builds and customer service
- Primary responsibility for regular inventory & stock control, merchandising and workshop stock
- Oversee customer experience & sales, adhering to targets and training staff in customer experience
- Plan and arrange staffing for outreach activities (supported by the Charitable Operations Manager)
- Volunteer management, support and engagement, acting as the contact and manager for volunteers in Byker (Supported with Volunteero software)
- Basic store maintenance and liaising with external contractors
- Business management, development & planning tasks (Supported by the senior leadership team)
- Training and development of staff (Supported with internal and external training providers and training budget)
- Manage digital communications via email, POS, social media messages and website contact forms
- Marketing and e-commerce in line with the organisation communication plan
- Financial and administrative tasks, cash handling and record keeping
- Drive positive culture across the organisation through positive engagement with all stakeholders
Person Specification
Essential
- Previous experience of managing cycling retail and/or cycling charity delivery
- Previous experience of line managing staff members
- Previous experience of bike shop POS and workshop booking systems
- Cytech qualified or equivalent experience in bicycle mechanics
- Friendly, enthusiastic and customer-focused
- Organised, reliable and able to work independently
- Proven track record of effective stock and inventory management
- Experience of achieving and exceeding sales targets
- Confidence in communicating at all levels effectively to all stakeholders
- Confident with digital communications via email, social posts, blogs and in house apps
- Commitment to the charitable aims and objectives of Recyke y’Bike
- A commercial mindset with a passion for social impact
Desirable
- Experience of charitable work particularly community outreach such as Dr Bike sessions, working with young people, and working with refugees
- Experience of managing, motivating and coordinating a team of volunteers
- Experience with Citrus Lime
- Marketing or ecommerce experience
- Experience of bicycle mechanics training
Details
Hours: 40
Pay: £30-35k Depending on experience
Pension: 5% employer contribution/4% employee contribution
Holiday: 33 days including bank holidays
Working pattern: Tuesday-Saturday (With occasional work outside of these to fulfil events and outreach)
Staff discount: Trade price on all suppliers, 20% off our shop price for second hand items, bikes and parts.
Additional benefits: Regular staff socials and bike rides, Full pay sick leave, Support and budget for training and development, The opportunity to make a real difference in your local community
Closing date for applications: Friday 11th September at 5pm
For more information or for an informal chat please contact jack@recyke.bike
How to apply: Please email a CV and cover letter to jack@recyke.bike detailing how your skillset fits the role and how you would plan to be successful in the role.
